Web Site Frequently Asked Questions
(FAQs)
1) What if I forget
my password?
At the bottom of the Login
box on the left hand side, use the "Don't know your password?" link
and follow the instructions to reset your password.
2) What if I need to
change my email address?
You can change the email
address associated with your user account at any time by accessing the Parent
Maintenance->Change Login Email Address selection under the Parents menu and
following the instructions.
Changing your email address
does not change your password or any of the access rights to your player’s
information, it simply changes the email address that you use to login and the
address where your emails are primarily sent.
3) Can I have email
sent to two addresses so I can have my personal email address as my primary
login but receive notices for rainouts, etc. on my Blackberry at work?
Included in your parent
information is the ability to specify an additional email address for just this
purpose. Your primary email should usually be the one you check most often, so
that address will always be included in outbound communications.
The additional address will
be included for most communications, but certainly for coach communications
when that gets implemented.
4) Will you be
selling or giving my email address or personal information to other
organizations or companies?
No, in fact, one of the
benefits of the new system is that we will actually give your information out
to less people since coaches and league personal will be able to communicate
directly through the system, thereby eliminating the need to distribute your
information.
5) My spouse didn't receive an email with a login
link and I notice that under my player's information that I am the only one
with access rights. How does my spouse get access?
If the email information for
only one parent/guardian was provided during registration, it is not a problem
to add your spouse as a user with rights to your players.
First, have them use this
link to register as a new user. This will enable them
to login to the system. It will also be able to tell them if there was an
account created for them, but maybe the email wasn't delivered. Just follow the
instructions on the screen.
Once your spouse is created
as a user in the system, someone with existing rights to the player has to give
them access by authorizing them on the player screen. You can do this after you
have logged in by going to Parent Information->Player and clicking on the
player you wish to give them rights to. Use the "Provide Access Rights to
an Additional User" button to enter the email address your spouse used to
create their login.
You will need to repeat that
last process if you have multiple players.
6) In viewing my player's information I notice that
their birth date is not correct, but I can't change it. How come?
There is some information
that you will not be able to change once it is entered, and because of the
significance of the birth date in the Little League system, that is one of
them.
To have the information
corrected, send an email to our Registrar at registrar@pleasantonamerican.com
and they will work with you to make any appropriate changes.